About us

Customer Relationship Management (CRM) Key is dedicated to providing call center services to large and small companies. The services provided allow a company to operate efficiently in the market without having to make a large investment in equipment and staffing. For over 15 years now CRMKey has been a leader in customer call backs as well as other phone related services.

Background

Since 1993, CRMKey has processed more than one billion customer calls and transactions. As the name implies, CRMKey recognizes that Customer Relationship Management is Key to all successful businesses. CRMKey has vast experience in Customer Mining, call-backs and satisfaction surveys. Over the years, CRMKey has expanded to offer a complete, robust, and scalable call center solution. CRMKey provides a wide array of outsourced phone related services for small and large companies.

Mission Statement

We will use our expertise and professionalism to provide exceptional service to all of our customers, recognizing that referrals and repeat customers are the Keys to success.

Key Testimonials

“Our phone system crashed and we were dead in the water. With the phones the lifeline to our business we were set to lose tens of thousands of dollars. Luckily we reached CRMKey and they had us up and working on their system in a day. Not only did they save me then but they have saved me thousands with IVR services, Overflow, and more….” Dan A. CEO LPC INC.

“CRMKey has been handling our existing customer list for years now and they provide us steady business each month. I am able to provide enough work for five extra employees from the sales they generate. Best thing we ever did” Brad N VP Cascade Auto Glass Inc.

Technology

CRMKey is built around state of the art call center technology that allows them to provide a range of solutions in the outsourced call center industry. The software based system allows CRMKey to be flexible to their client needs and provides the best quality of service and equipment. Our Customer Resource and hosting abilities include, but are not limited to:

Single or multiple service ACD – Routing inbound calls to individual or groups of agents based on pre-defined skill levels, priorities and Caller ID.

Inbound/Outbound IVR – We can design, program and implement your IVR, incorporating text to speech, database queries and updates, and dynamic routing to either internal or external agents/numbers.

Single or multiple service AOD – Placing automated outbound calls utilizing state of the answering machine detection and predictive dialing algorithms. These calls can be connected directly to live agent, fed to an IVR, or trigger a message to play to either answering machines or live connects.

Remote Agent Login – Our system allows remote agents to login to our system via the internet utilizing VoIP (provided certain requirements are met concerning connection speed and modem type). This allows a “virtual” call center with agent logging in from around the world.