WHO ARE WE?

CRMKey is a call center services company designed for businesses big and small. We help companies tap into their greatest asset - their existing customers - to enhance their bottom lines. CRM is based in Beaverton Oregon. Our call center operators all live and work in the United States: we believe customer satisfaction–and hence a client's bottom line–is enhanced by keeping business onshore.

CRM was founded by Paul Sharkey and Brad Nelson, childhood friends who founded Cascade Auto Glass Inc. and built it into a 50+ store nationwide operation within 5 years. Messrs. Sharkey and Nelson developed the CRM process and technology for Cascade and found it a major and low-cost contributor to their company's bo om line.

Background

Since 1996, CRMKey has processed more than one billion customer calls and transactions. As the name implies, CRM recognizes that Customer Relationship Management is Key to all successful businesses. CRM has vast experience in customer follow-up calls. Over the years, CRM has expanded to offer a complete, robust, and scalable call center solution. CRM provides a wide array of outsourced phone related services for small and large companies.

Mission Statement

We will use our expertise and professionalism to provide exceptional service to all of our customers, recognizing that referrals and repeat customers are the Keys to success.

Business Solutions

• Email and Direct Mail Campaigns
• Political Canvassing
• Satisfaction Surveys
• Customer Follow-up
• Point of Sale (POS) design and implementation