Interactive voice response (IVR)

What is IVR? In telephony, interactive voice response, or IVR, is a phone technology that allows a computer to detect voice and touch tones during a normal phone call. Businesses both large and small recognize the value of an efficient IVR. And effective IVR routes customers quickly to ensure they become and stay a customer.

CRMKey can design, program and implement your IVR, incorporating text to speech, database queries and updates, and dynamic routing to either internal or external agents/numbers.

An IVR can virtually extend the hours of operation of any business and projects a large business presence to potential and existing clients. CRMKey can design IVR for virtually any size organization for a wide range of business applications and services. Once in place, these IVR’s easily scale to whatever size is required.

Inbound/Outbound IVR – We can design, program and implement your IVR, incorporating text to speech, database queries and updates, and dynamic routing to either internal or external agents/numbers.

Single or multiple service AOD – Placing automated outbound calls utilizing state of the answering machine detection and predictive dialing algorithms. These calls can be connected directly to live agent, fed to an IVR, or trigger a message to play to either answering machines or live connects.

Remote Agent Login – Our system allows remote agents to login to our system via the internet utilizing VoIP (provided certain requirements are met concerning connection speed and modem type). This allows a “virtual” call center with agent logging in from around the world.