Interactive voice response (IVR)

What is IVR? In telephony, interactive voice response, or IVR, is a phone technology that allows a computer to detect voice and touch tones during a normal phone call. Businesses both large and small recognize the value of an efficient IVR. And effective IVR routes customers quickly to ensure they become and stay a customer.

CRMKey can design, program and implement your IVR, incorporating text to speech, database queries and updates, and dynamic routing to either internal or external agents/numbers.

An IVR can virtually extend the hours of operation of any business and projects a large business presence to potential and existing clients. CRMKey can design IVR for virtually any size organization for a wide range of business applications and services. Once in place, these IVR’s easily scale to whatever size is required.