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Interactive voice response (IVR)
What is IVR? In telephony, interactive voice response, or IVR, is a phone technology that allows a computer to detect voice and touch tones during a normal phone call. Businesses both large and small recognize the value of an efficient IVR. An effective IVR routes customers quickly to ensure they become and stay a customer.
CRMKey can design, program and implement your IVR, incorporating text to speech, database queries and updates, and dynamic routing to either internal or external agents/numbers. An IVR can virtually extend the hours of operation of any business and projects a large business presence to potential and existing clients. CRMKey can design an IVR for virtually any size organization for a wide range of business applications and sescale to whatever size is required.
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